By Mandy Gilbert, founder and CEO of Creative Niche and an EO Toronto member
Much of an entrepreneur’s time is spent growing their business, landing new clients and managing people. Most of us try to lead by example and rarely focus on changing our leadership styles. I recently learned, however, that sometimes we need to do just that. In fact, taking steps to become a better leader can deliver unimaginable benefits—but it’s not easy.
Categories: Best Practices Entrepreneurial Journey FINANCES PEOPLE/STAFF WOMEN ENTREPRENEURS
Tags: creative niche entrepreneurs' organization eo toronto mandy gilbert
By Simone Allan, director of Mondo Search and an EO Sydney member
Retaining talent is important. I have personally worked in the recruitment industry in Australia for close to 20 years and have found that staff retention may be difficult yet it plays a vital part in the long term success of any business.
Losing a new staff member is not only disruptive however it is also costly. The cost to replace a staff member can be approximately 50-100% of their annual salary. Take control by making retention a strategic issue and addressing the five W’s:
Categories: Best Practices Entrepreneurial Journey FINANCES
By Simone Allan, director of Mondo Search and an EO Sydney member
Retaining talent is important. I have personally worked in the recruitment industry in Australia for close to 20 years and have found that staff retention may be difficult yet it plays a vital part in the long term success of any business.
Losing a new staff member is not only disruptive however it is also costly. The cost to replace a staff member can be approximately 50-100% of their annual salary. Take control by making retention a strategic issue and addressing the five W’s:
Categories: Best Practices Company Culture Entrepreneurial Journey
By Caryn Kopp, “Chief Door Opener” at Kopp Consulting and an EO New Jersey member
It was 4:00pm on a Thursday and I was sitting in my car outside Starbucks. It had been one of those days. Phone call followed by phone call followed by meetings and then more phone calls. I had one more call to go. One call standing in between me and a latte. The call was with Andrea, a prospect I met a few months back. She said to me, “Caryn, I can close a sale most of the time when I’m in front of the right prospects. I just can’t get in front of enough of the right prospects! Can you help?” I told her she came to the right place and we could help her get in the door with difficult to reach decision makers.
Categories: Best Practices FINANCES Lessons Learned Sales
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
I recently had the privilege of working with an amazing, customer-focused operation. Hy-Vee, a Midwest grocery store chain, impressed me, as I’m sure they impress their customers, with their amazing service delivered by dedicated employees.
Categories: Lessons Learned Media members
Tags: customer service entrepreneurs' organization EO St. Louis Shep Hyken
Entrepreneurs weigh in on the methods they use to get their employees’ insight on business issues and company morale.
We asked members of the Entrepreneurs’ Organization (EO) to share their creative ways of making their team feel heard and getting input from everyone.
Categories: Best Practices Company Culture Interview members
By Jeremy Choi, CEO of Choi Ventures and an EO Toronto member
Do you have a pet peeve? I know I do. It’s being wrongfully accused of something—lying, cheating, stealing, breaking a promise. That’s because trust is a big issue with me. In fact, it’s the single most important thing in my life—besides my family.
Categories: Best Practices Entrepreneurial Journey Lessons Learned
By Richard Conway, CEO of Pure SEO Ltd and an EO Auckland member
EO has had quite an impact on my business ever since I attended my first EO University in Queenstown in 2012. I immediately felt a kinship with the likeminded business owners, who enjoyed life while working and playing hard.
Categories: Best Practices Entrepreneurial Journey FINANCES Inspirational
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
If your company’s goal is to deliver an excellent customer experience, you must first embrace the concept of internal customer service. What is happening on the inside of the organization will define the type of customer experience that is presented to the outside. The company culture must form a firm foundation for customer service. Here’s an interesting concept:
Categories: LEADERSHIP members Sales
Tags: EO St. Louis Internal customers Shep Hyken Shepard Presentations
By Genevieve George, an EO Sydney member and CEO/founder of Oneshift
As an entrepreneur, speaking in public isn’t a choice. Whether you’re speaking in meetings, to your board, at public events or even in front of the media, it all comes hand-in-hand with the job. I was thrown out and forced to swim in the deep end, which has actually turned out incredibly well for me! I have found that no matter what the context is, there are a few important principles that you should apply to your public speaking to make it a success. After numerous forums, interviews and public events, these are the four most important points I have taken away.
Categories: Best Practices Entrepreneurial Journey Lessons Learned WOMEN ENTREPRENEURS
