By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations Two words that can drive me crazy are “company policy.” Policies are often used as unbendable rules that are not… Read more »
Categories: Best Practices LEADERSHIP members
Tags: customer service entrepreneurs' organization EO St. Louis Shep Hyken
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations I recently had the privilege of working with an amazing, customer-focused operation. Hy-Vee, a Midwest grocery store chain, impressed me,… Read more »
Categories: Lessons Learned Media members
Tags: customer service entrepreneurs' organization EO St. Louis Shep Hyken
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations If your company’s goal is to deliver an excellent customer experience, you must first embrace the concept of internal customer… Read more »
Categories: LEADERSHIP members Sales
Tags: EO St. Louis Internal customers Shep Hyken Shepard Presentations
By Shep Hyken, an EO St Louis member, and Chief Amazement Officer of Shepard Presentations What differentiates you from your competitors? Customer Service Experience expert, Shep Hyken reveals two critical customer service questions that can spark… Read more »
Categories: Coaching
Tags: customer service entrepreneurs' organization eo EO St. Louis Shep Hyken
By Shep Hyken, an EO Saint Louis member, and Chief Amazement Officer at Shepard Presentations Make sure your customers or clients have the best experience with your company. Learn how to win their loyalty and… Read more »
Categories: Coaching LEADERSHIP members PR/MARKETING
Tags: customer service entrepreneurs' organization eo EO Saint Louis Shep Hyken Shepard Presentations
By Shep Hyken, an EO St. Louis member, and the Chief Amazement Officer of Shepard Presentations Is customer service something you have to be born to do? Some would say it is a skill that… Read more »
Categories: Best Practices
Tags: customer service eo EO St. Louis Shep Hyken Shepard Presentations
