By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
Two words that can drive me crazy are “company policy.” Policies are often used as unbendable rules that are not conducive to customer service and creating a customer-focused company atmosphere. Let me share a story with you to illustrate the point. It is filled with lessons about customer service, and I’m willing to bet that you have experienced a similar situation.
Categories: Best Practices LEADERSHIP members
Tags: customer service entrepreneurs' organization EO St. Louis Shep Hyken
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
I recently had the privilege of working with an amazing, customer-focused operation. Hy-Vee, a Midwest grocery store chain, impressed me, as I’m sure they impress their customers, with their amazing service delivered by dedicated employees.
Categories: Lessons Learned Media members
Tags: customer service entrepreneurs' organization EO St. Louis Shep Hyken
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
If your company’s goal is to deliver an excellent customer experience, you must first embrace the concept of internal customer service. What is happening on the inside of the organization will define the type of customer experience that is presented to the outside. The company culture must form a firm foundation for customer service. Here’s an interesting concept:
Categories: LEADERSHIP members Sales
Tags: EO St. Louis Internal customers Shep Hyken Shepard Presentations
By Shep Hyken, an EO St Louis member, and Chief Amazement Officer of Shepard Presentations
What differentiates you from your competitors? Customer Service Experience expert, Shep Hyken reveals two critical customer service questions that can spark meaningful engagement between your brand and your customers.
Categories: Coaching
Tags: customer service entrepreneurs' organization eo EO St. Louis Shep Hyken
By Shep Hyken, an EO Saint Louis member, and Chief Amazement Officer at Shepard Presentations
Make sure your customers or clients have the best experience with your company. Learn how to win their loyalty and trust by watching Shep Hyken’s take on how shifting your vocabulary could improve the mood, feeling and culture in a company.
Categories: Coaching LEADERSHIP members PR/MARKETING
Tags: customer service entrepreneurs' organization eo EO Saint Louis Shep Hyken Shepard Presentations
By Shep Hyken, an EO St. Louis member, and the Chief Amazement Officer of Shepard Presentations
Is customer service something you have to be born to do? Some would say it is a skill that can’t be taught, but while some people are more naturally inclined to it, it is possible to teach customer service.
Categories: Best Practices
Tags: customer service eo EO St. Louis Shep Hyken Shepard Presentations
