How Well Do You Treat Your Internal Customers?
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations
If your company’s goal is to deliver an excellent customer experience, you must first embrace the concept of internal customer service. What is happening on the inside of the organization will define the type of customer experience that is presented to the outside. The company culture must form a firm foundation for customer service. Here’s an interesting concept:
