What’s Service Got to Do With It? Everything.
Top Tips to Unlock the Secrets of Client Management, Satisfaction, and Retention as Key Elements of your Organization’s Growth
By Don Britton, Founder and CEO, Network Alliance
Customer service. Satisfaction. Enjoyment. These seem like fairly attainable goals for your company’s approach, right? But don’t be fooled into thinking “good, old-fashioned customer service” is a given. If anything, the struggle to differentiate your company and its services and retain clients in an increasingly crowded, self-service-driven market is real and coming into sharper focus every day.
So how can you ensure your clients are consistently delighted with your company and services and keep coming back for more? Surprisingly, the answer lies within your employee teams.