By Susan Meitner, an EO Philadelphia member, and president/CEO of Centennial Lending Group
Every industry and business has its ups and downs. I had been working in the mortgage industry for 20 years before I decided to open up my own company. In my current position as president, I can see when something needs a new process and procedure. As I expected, employees appreciate things done right and they appreciate being appreciated. It’s an unbeatable combination.