By Michael Houlihan and Bonnie Harvey, EO Overdrive contributors and Barefoot Wine Founders
We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury to meet everyone in person. That’s why we recommend Skype, or other live video.
Seeing the other person’s facial expressions gives you instant feedback you can’t get over the phone. You can quickly correct misunderstandings before they’re verbalized. You see each other in person in real time, and that alone appeals to our human nature. This is a real person, not a text, memo or a voice on the phone.
Using this technology over the years has taught us several points of etiquette that will make your Skype communications more effective. Here are our top ten: