By Marissa Levin, an EO DC member and CEO of Information Experts.

A few weeks ago, I found myself in a challenging position with my business, and I really needed some guidance from other business owners who could understand my predicament. I turned to the EO-DC Yahoo! Listserv and sent out a plea for help from my fellow government contracting business owner peeps. What I really needed was some “online group therapy” in how to resolve collections issues.

What resulted completely surpassed my expectations. It was a truly transformational, highly educational experience-sharing forum that resulted in ideas that all participants could implement, and for my business, it led to a total overhaul of my invoicing and collections processes. Ideas included: