In a world of fierce competition, the key to success could be an unsuspecting one. How can small businesses beat larger contenders while retaining strategic talent? According to Raúl Cristián Aguirre, it all starts with love.
THE EO BLOG
This excerpt is from “The Heart-Led Leader” by Tommy Spaulding, reprinted with permission of the publisher, Crown Business.
Five years ago my wife and I decided to hire a nanny to help with child care. After getting some recommendations from friends and interviewing several candidates, we decided to hire an impressive young woman from Virginia, an honors graduate of the College of William & Mary who was looking for a temporary job before leaving to join the Peace Corps.
Just before we completed the details, though, my wife suggested that we interview one more candidate, a young woman named Nikki who was related to a family friend in Santa Fe, New Mexico. Nikki had led a tough life, and her mother, Teresa, thought it would benefit her daughter to leave Santa Fe for a period of time. Teresa offered to email us a picture of Nikki. The photo we received was of a young Hispanic woman with a warm smile wearing a white tank top. But as I focused more clearly on the picture, I noticed multiple piercings in Nikki’s ears and colorful tattoos across her chest, arms, and neck. I could barely see her skin beneath all the tattoos. And for some reason I just couldn’t get past the tattoos. I showed the photo to Jill and said, “There is no way we are hiring a nanny with all these tattoos to come live with us and help raise our children.” Jill counseled me to keep an open mind. “Everyone has a story,” she said. “Nikki may not be right for us, but at least take the time to talk with her.”
For most entrepreneurs, giving back to their community means contributing to a charity of choice, starting a non-profit or participating in a fundraiser. For EO Singapore’s Violet Lim, co-founder of LUNCH Actually—Asia’s first and largest lunch-dating service—community outreach has taken on an entirely new meaning. In this special interview, EO sits down with the professional matchmaker to talk about her detour from law to love, the importance of pursuing your passions and helping people find happiness.
By Nick Leighton, CEO of NettResults Management Consulting.
As I write this, I am on the other side of the world, thousands of miles away from my wife and children. It’s tough, but I’ve learned some lessons on what not to do when communicating from afar. Thanks to these steps, I’m able to maintain a strong and loving relationship with my family while on the road.