How to Give and Get Customer Service
By Ian Ford, partner at InsiderGuide.com
Whether running an online business, a hardware store or a service-oriented organization, practicing and maintaining quality customer service is the key to success for any entrepreneur. That was tough this past fiscal year, when customers around the world faced a struggling economy. Many drastically cut their budgets, paid off their debt and scraped to build their savings. As a result, when they go to make a purchase in this new era of frugality, they are demanding higher levels of service.