When you launch a business on your own, you don’t need to worry about anyone’s performance apart from your own. As your business grows, you recruit talent to work with you. You make key hires and start building your team. But that’s just the beginning.

How do you assess how your new team members are performing without relying solely on KPIs? How can you develop the right personal development plans for your people? How can you be confident that when you’re delegating responsibility, it is to the right person? How can you be sure that they are ready to rise to the challenge?