What do employees want in returning to the office?
Business owners often assume they know what their employees want due to a dangerous judgment error termed the false consensus effect. This problematic mental blindspot causes us to perceive others—especially teammates—as sharing our beliefs. That’s often not the case.
The false consensus effect is one of over 100 misleading mental patterns that researchers in behavioral economics and cognitive neuroscience call cognitive biases. Fortunately, by learning how to defeat the harmful impact of these dangerous judgment errors, we can make the wisest and most profitable decisions.