By Leslie Dickson, an EO Cleveland member and president/CEO of VoicePro

I have spent the last 19 years of my career working in the area of spoken communication…you know, the thing we all do for a living. My business has recently gone global, which means I am teaching business professionals the same skills that have been successful in North America, all over the world. You know what I am finding (and it is fascinating)? Even though certain components are culturally specific, effective communication truly is universal in nature.