By Floyd Marinescu, an EO Toronto member and CEO of C4Media, Inc.
On a flight home from a Forum retreat in Barbados, I noticed something different— the WestJet flight attendants seemed happier. Even the guy conducting the seat belt-and-lifejacket skit was gesturing like a clown! It was the first time in 10 years of travel that I actually paid attention to the safety announcements, and there was a reason for it. (more…)