During the last 14 years of building and growing my business, one of my favorite things to do has been to mentor employees—growing our associates from “newbies” to team leaders and, subsequently, to department heads. It has been an absolute joy to witness their journey and to watch them blossom and step up to lead others.
One of the skills that I often see new managers struggle with is delegating.
Young associates are often noticed and then earmarked by management for promotion because of their strong personal performance. They are effective, efficient and they are full of initiatives. In other words, they are good at getting things done.
However, these skillsets are not enough when it comes to leading a team. When you are leading a team, you not only need to perform; you need to help others in your team to perform like you, or better.
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One of the pitfalls of many managers is that they realize that it takes too much time or too much effort to teach their team members to take on a new task. To just get things done, they would rather do it themselves. And since they are such high performers, the team still reaches the target or KPI. The problem becomes that team members don’t learn and grow, and the manager quickly burns out.
I, too, have been in this situation when I was a new manager. Why delegate when it is faster to do it myself—and I can do it better?
However, I came to a realization: There is only one me. And even if I work 18 hours a day at 100 percent, there is only so much that “one me” can produce.
I cannot expect my associate to perform at my level when it is the first time they are doing a task. If I expect my associates to be performing at my level from the get-go, I will definitely be disappointed.
I learned to see things from a different perspective.
Let’s say my team members are currently at 30 percent.
- With proper training and coaching, they can perform at 50 to 60 percent on their first try.
- With constant monitoring and feedback, they can eventually perform at 60 to 80 percent on their second or third try.
- With constant practice, they will ultimately be on par with or even surpass my performance.
So, even if I have to spend more time on training and monitoring, the net result is that, as a team, we will have higher output—more people working at 100 percent.
From a short-term perspective, my personal output might have decreased, but in the long run, by delegating and coaching, my team output would grow exponentially.
When managers have problems with delegation, it’s usually not a skillset problem. When managers have problems with delegation, it’s usually not a skillset problem. The challenge often lies with the manager’s mindset.
Once the manager understands the opportunity lost by not delegating, the potential for burning out and how the short-term pain can be offset by the long-term benefits of having a robust team, it becomes a joy to delegate.