By Shep Hyken, an EO Saint Louis member, and Chief Amazement Officer at Shepard Presentations

Make sure your customers or clients have the best experience with your company. Learn how to win their loyalty and trust by watching Shep Hyken’s take on how shifting your vocabulary could improve the mood, feeling and culture in a company.

http://www.youtube.com/watch?v=aZkOQA7pgGY&feature=c4-overview-vl&list=PLDdEHlmhT0BG3iDEpgxsr0TgDNtX7Ccg9